The way in which we conduct ourselves with our clients is important and something we have given much thought. We believe the way in which we treat our clients is what keeps them coming back. There are tens of thousands of options available to individuals or organizations looking to begin or expand their presence on the web. We believe it is important for anyone searching for a web developer to consider multiple options.
We have yet to walk into a meeting and have a prospective client ask for a quote for a service we were unable to provide. However, we never walk into a meeting assuming that we are the right solution for our prospective clients. There is a lot that comprises an effective working relationship and we have found the ability to provide a service is not necessarily the defining factor. We will most likely be able to provide for you the services you need. After that it comes down to how we work together and often if we like each other.
To give you an idea of who we are in terms of business here are a few principles by which we operate:
It is important to educate our clients.
You should never feel in the dark. If you do or you feel like you’re being lied to, that relationship with your vendor is dying.
It is important to develop a lexicon.
For effective communication between vendor and client a set of agreed upon terms for development and training expedite any process and save everyone the headache of miscommunication and redundancy.
Patience is key.
Web programmers and programmers alike have very analytical minds and often see the whole web experience differently than non-programmers. As such It is important to us to remember that at times it may take a client a few questions to understand something that for us already feels intuitive. A client should feel safe asking questions and even asking the same question multiple times.
Giving the most for what is offered is greatness.
It seems the corporate standard for operation is low overhead for great return. We try not to operate in this way. It is our goal to offer the most we can for the money our clients spend. To be honest, more money will always get you more and at times we are too busy to go above and beyond. Still after we have provided a premium service for our agreed upon price we will try to put in that extra effort.
When a company places more emphasis on the sales process than the integrity of its product it is no longer a business but a predator who consumes its consumers.
~ Matthew Praetzel