Frequently Asked Questions

I get the error “Channel Not Found.” Why?

This is most likely due to your Vimeo® Access Token not being configured. You can read on this here.

This may also be due to adding the wrong channel name to the channel field. Read about how to find the channel name here.

Why have my videos stopped importing?

The main reason for this is that an interruption occurred during import and a key value in the database which tells the plugin an import is taking place has not properly been reset. You can reset it by using the “Reset” tab in the plugin menu. Read more here.

Why won’t the plugin import all my videos?

There could be a number of reasons for this.

  1. Firstly, are you paying for cheap shared hosting? Yup. We thought so. This is a powerful plugin and it requires the ability to run for a while. Most likely your server settings timeout before the script can run through a single time. When using the import button, for each channel/playlist you have set up 50 videos at a time are imported. This means 50 videos per channel/playlist need to be retrieved from Google’s servers and numerous queries take place per video to create a WordPress™ post. Your server just isn’t set up to do this. Try importing from less channels/playlists. Try importing from one channel/playlist at a time. Try upgrading your hosting. We may be able to help host your solution. Contact us.
  2. Did you just upload the video? It may take time for Vimeo® to cache your new videos; even up to a day or more.
  3. Are you attempting to import from too many channels? You could be pushing your server to its limits.

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